FAQ
FAQ
Find quick answers to the most common questions about shopping at Superserie.eu, including orders, delivery, returns, tracking and international shipments.
Are your products original?
Yes. We sell genuine products from trusted suppliers and official distribution channels. Our selection includes miniatures, books, accessories and collectibles for tabletop gaming and hobby collectors.
How long does order processing take?
Most orders are prepared and dispatched within 1–3 business days after payment confirmation. During new releases, pre-order periods or holiday seasons, processing may take slightly longer.
Do you ship internationally?
Yes. We ship from Poland to customers across the European Union and selected international destinations. Available delivery methods and shipping costs are displayed at checkout.
Will I have to pay customs or import fees?
Orders shipped outside the European Union may be subject to import VAT, customs duties, brokerage fees or handling fees required by the destination country. These charges are determined by local customs authorities or couriers.
Can I return my order?
Eligible products may be returned within 14 days of receiving your order. Returned items should be complete, safely packed and in a condition that allows them to be sold again as new, unless the return is caused by damage, defect or our mistake.
What should I do if my parcel arrives damaged?
Please take clear photos of the parcel, packaging, shipping label and damaged product, then contact us at order@superserie.eu. Include your order number so we can review the case faster.
Can I combine shipping for multiple products?
In many cases, products can be shipped together in one parcel. If you are unsure about combined shipping or your order contains several items, contact us before purchase or after placing the order.
How can I contact you?
You can contact us at order@superserie.eu. For order-related questions, please include your order number.
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